سياسة الاستبدال والاسترجاع

Return policy: Because your satisfaction is our goal, we are keen to provide better customer service. You can return the product very easily.. All you need to do is contact customer service within a maximum of 3 days from the date of receiving the product. Return conditions: We have a good return policy that does not allow returning the product if there is no defect or incorrect information about the product listed on the site. In case there is an issue related to the product, please note that the following conditions must be met to successfully process the return request: - You can return the product within only two days of receipt, and more than that will not be accepted. - The product must be in its original packaging, unopened. - It must not have been used and must be sealed tightly as it was. - The store is not responsible for delays in delivery by the shipping company, and you cannot request a refund from us if the delay is caused by the shipping company or if the entered data is incorrect; the store is not responsible for that. - There is no replacement or return if the product is not in its original packaging, has been opened, and used; we do not bear responsibility for misuse or if the product is not suitable for the skin. - The product will not be replaced if the customer misuses it or stores it improperly. How to return the product? Contact us via email [email protected]. We will send you the return slip. Print the return slip, repackage the item in its original packaging, and then deliver it to the shipping company's office. Upon receiving the item, we will check its condition and then refund your money. Who bears the cost of the return? If you receive a product different from what you ordered, we will cover the shipping and return costs. If there is no mistake in the product but you no longer want it for any reason, we are happy to serve you with a return, but the store will not bear the shipping and return costs. How to get a refund? If payment was made via credit card, the amount paid will be refunded to the same card used. Please note that it may take up to 10 days for the amount to appear in your bank account from the date we process the refund. If payment was made via bank transfer, we will contact you to provide us with your banking details for the transfer. If payment was made upon delivery, we will contact you to provide us with your banking details for the transfer.